Frequently Asked Questions.
1. The Order
1. What kind of products do you offer?
We specialize in handmade mirrors and photo frames. Each product is crafted with care and attention to detail, making every piece unique.
How do I place an order?
Yes, all our products are made to order. This means we begin production only after your order and payment have been received.
Are your products made to order?
You can place your order directly through our website. Once you’ve selected your items and completed payment, you will receive an email confirmation with your order details.
How can I pay for my order?
We accept a variety of payment methods via our website. All prices include VAT unless otherwise specified, and shipping costs are calculated separately.
Do your terms and conditions ever change?
Yes, Pure Reflection reserves the right to update our terms and conditions. Any changes will be posted on our website.
02. Shipment
How long does it take to receive my order?
As our products are made to order, the average delivery time is approximately 4-5 weeks. We will inform you if there are any delays.
Do you ship internationally?
Yes, we ship worldwide! Shipping costs are calculated based on the destination and size of your order. You will receive a tracking code once your order has been shipped.
Who is responsible for shipping delays?
While we strive to ship your products on time, we are not responsible for delays caused by shipping carriers. You will receive a tracking code to monitor the delivery status.
What law governs your terms and conditions?
Our terms and conditions are governed by Dutch law.
3. Returns, Exchanges, and Complaints
Can I cancel or return my order?
Since our products are custom-made and handmade, cancellations or returns are not possible once production has started. However, if there is an issue with the quality of your product, please contact us within 14 days of receiving your order.
What if my product arrives damaged or has defects?
If you find any defects or issues with your product, please reach out to us within 14 days of delivery. We’ll be happy to offer a solution, which could include a repair, replacement, or refund.
Are there any warranties on your products?
We guarantee that our products meet the specifications mentioned on the website. If you encounter any issues, please contact us and we will work towards a satisfactory resolution.
What if I want to use your designs or images?
All designs and images on our website are the property of Pure Reflection. You may not use them without our written permission.
